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Contact Centres Asia 2017: Driving Contact Centre Transformation

An event to strategise how you can take your contact centres to new heights in 2017! Learn how to deploy new digital contact channels, streamline operational efficiency, and invest in the latest technologies such as biometrics, speech analytics, virtual assistants and chat bots to enhance customer interactions.


Wrangle Malaysia Interviews: How Data Science Impacts Us All

We managed to interview a couple of Wrangle Malaysia attendees - from a variety of ICT and non-ICT backgrounds - on what their thoughts were on a plethora of topics such as how big data and data science applied to their organizations and individuals, the types of skill sets required to be a data scientists and how attending Wrangle Malaysia would help them think about their big data strategies and projects.


2017 Predictions for Big Data, AI and IoT

Will these 2017 big data, AI and IoT predictions ring true? Among them: AI will be hot and will be used in conversations between buyers and suppliers in the form of chatbots and digital assistants; deep learning will finally become a reality; and, early adopters of machine learning will have a huge advantage because the system would have begun learning about the business sooner.


Advanced Analytics in Talent Management Strategy and Operation

A leading Malaysian telco with more than 3000 personnel employed big data analytics to find out why there was a sharp increase in human resources cost in recent years despite it maintaining a tight control over headcount and salary increments. Turned out that structural change was the culprit. Read on...


Diamonds are not forever according to data science

Analytics involving 3,000 couples – married or otherwise – presented a correlation between the price of an engagement ring and the length of marriage. If you are spending a large part of your salary on your other half’s diamond ring, be prepared to split up. But then again, in data science, correlation is not always causation.


Hong Leong Bank Uses IBM Watson for Cognitive Banking

Hong Leong bank becomes the first bank in Malaysia to utilize IBM Watson to enable customer self-service. The cognitive technology platform will also assist the bank’s call center consultants. It will scrutinize and analyze customer profiles, reports and product info to recognize a customer’s needs and offer various financial options available to them.


Wrangle Malaysia 2016

Wrangle Malaysia is a one-day, single-track event about Data Science that cuts across multiple data-rich industries. Come listen to 10 international and renowned data scientists share their toughest problems, and the solutions they found for them. This event is organized by Data Scientists for Data Scientists!