An event to strategise how you can take your contact centres to new heights in 2017! Learn how to deploy new digital contact channels, streamline operational efficiency, and invest in the latest technologies such as biometrics, speech analytics, virtual assistants and chat bots to enhance customer interactions.
Find out how big data and CRM can provide your customers with superior personalized service through dynamic pricing, better customer responsiveness, improved decision making, and enhanced management of leads and clients.
Malaysia Airports (MAHB) gets a holistic view of its retailers by exploiting IoT devices and gathering useful data on a centralized system. With easy-to-use business intelligence dashboards, MAHB management is also able to quickly digest information and make quick and accurate data-driven decisions.
We managed to interview a couple of Wrangle Malaysia attendees - from a variety of ICT and non-ICT backgrounds - on what their thoughts were on a plethora of topics such as how big data and data science applied to their organizations and individuals, the types of skill sets required to be a data scientists and how attending Wrangle Malaysia would help them think about their big data strategies and projects.
Will these 2017 big data, AI and IoT predictions ring true? Among them: AI will be hot and will be used in conversations between buyers and suppliers in the form of chatbots and digital assistants; deep learning will finally become a reality; and, early adopters of machine learning will have a huge advantage because the system would have begun learning about the business sooner.
A leading Malaysian telco with more than 3000 personnel employed big data analytics to find out why there was a sharp increase in human resources cost in recent years despite it maintaining a tight control over headcount and salary increments. Turned out that structural change was the culprit. Read on...
Analytics involving 3,000 couples – married or otherwise – presented a correlation between the price of an engagement ring and the length of marriage. If you are spending a large part of your salary on your other half’s diamond ring, be prepared to split up. But then again, in data science, correlation is not always causation.
Hong Leong bank becomes the first bank in Malaysia to utilize IBM Watson to enable customer self-service. The cognitive technology platform will also assist the bank’s call center consultants. It will scrutinize and analyze customer profiles, reports and product info to recognize a customer’s needs and offer various financial options available to them.
Andrew Ng - Baidu's Chief Scientist, associate professor in Stanford, and Coursera co-founder - has released the first 12 chapters of his new machine learning book called Machine Learning Yearning: Technical Strategy for AI Engineers, In the Era of Deep Learning.
Wrangle Malaysia is a one-day, single-track event about Data Science that cuts across multiple data-rich industries. Come listen to 10 international and renowned data scientists share their toughest problems, and the solutions they found for them. This event is organized by Data Scientists for Data Scientists!